When can we schedule you?

Upon requesting an appointment, you can expect a call back, usually within 24 hours, to set you up on the schedule.  Wait time will depend on the type of service you require and the time of year.  If you are an existing customer and wish to schedule an appointment 1 month or more in advance, you may use our Service Request Form.

Cleaning appointments can be completely arranged by telephone with no prior visit.  Appointment availability usually averages less than 1 week, but may be as early as the next day if we have a cancellation.   In our busiest time of year, typically August through December, wait times occasionally exceed 3 weeks.  Special consideration is given to emergency call, but previously booked appointments are never bumped.

Liner installations can usually be complete within 10 days of your call.  A first visit is required to inspect the chimney, take measurements and present you with a work proposal.  This proposal includes an exact price to the dollar.  This visit is free.  If you approve the proposal, we will then order all necessary materials and your liner can usually be completely installed one week later.  It is normally done in one full day.  Please see our page on Payments for this type of work.

A final note about availability.  We offer the bulk of our appointments in the middle of the work week (Tuesday, Wednesday, Thursday).  It has been a long standing practice of ours to use Mondays as an organization day - to be sure the rest of the week is properly set up.  Fridays are "Daddy Days", a day of family investment begun by Joe in 1998.  We recognize that limiting our service days can be inconvenient to some customers.  We further recognize that the other larger chimney companies can offer greater availability, some even on weekends.  It is our hope you will find us to be the company worth the wait..

Mama and our 5 children sure appreciate your sacrifice. (See our picture on the Who Is NECS page.)