While the following information should be helpful to you during the busiest time of the chimney service year, we want to stress that every call, at any time of the year, is truly appreciated. 

During fall and winter, in any chimney business, customers may find that making an appointment takes a little longer than usual.   Calling our office is the only way (at this time) to leave us your information.  All calls are screened (and returned) by the owner.

Northeast Chimney Sweeps specializes in providing high-quality, personal service to each customer.  Sometimes that causes a scheduling backlog in these busiest months (August - January).  As the phones begin to "heat up", we are forced to take a triage approach to scheduling, which goes as follows:

1. Past customers with a no-heat emergency
2. New customers with a no-heat emergency who have been referred by a service person known to us.
3. Past or new customers needing chimney lining or upgrading (for replacement furnace, etc.)
4. Past customers who wish to schedule a regular cleaning or other service.
5. Referred customers who wish to schedule a regular cleaning or other service.
6. New customers who wish to schedule a regular cleaning or other service.

If you fit into one of the above categories and have not gotten a return call, please check to see that you are calling from a town which we normally serve, and are asking for a service that we are  currently offering.

We strongly encourage you to consider calling during he months of February, March and April, when our call volume is lighter and we are able to give you more time and attention.  Remember, every call, at any time of the year, is truly appreciated. 

( 781 )   935 - 5488   office phone; day or night